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  • What kinds of administrators do we have in TEAM+?

    There are two kinds of Administrators in TEAM+: System Admin and Company Admins. System Administrator There is only one System Admin in each TEAM+. It is for TEAM+ Private Cloud version only. The System Admins can create TEAM+ accounts for company members,...
  • How to disable an account?

    Go to Manage Accounts and find the Member you want to Disable. Click the ▼ (Setting) button in its right-most. Select Enable/Disable. Click OK in the pop up notice. You will see “Disable” in the State column of the Member....
  • How to delete accounts?

    Company Admins can delete the accounts of former employees. As an Account is removed from TEAM+, it cannot be restored. Or you can choose to Disable or Block an Account if you are not sure about deleting it yet. Instruction Go to Manage Accounts....
  • How to create departments?

    Go to Manage Accounts, Select Department in the tab bar. Click Create Department button on the right. If the Department you are creating belongs to another Superior Department, please follow the steps below first: -3.1 Click the icon on the...
  • How to create new enterprise roles?

    Go to Manage Accounts. Select Enterprise Role in the tab bar. Click Create Enterprise Role button on the right side of the search box. Enter the Role Name. Tip:The Role Name can be hierarchies (E.X. Supervisors), departments (E.X. Human Resource)...
  • What is post/view permission? How to manage the setting?

    By default, all New Accounts have the permission to “Post”, which means the Account User can publish Posts and Chat with other users. However, if the permission of an Account User is changed to “View”, the User can no longer...
  • How to force to logout an account?

    Go to Manage Accounts, find the Account that you want to force to Logout. Click the ▼ (Setting) button in its right-most. Select Force Logout.
  • How to edit the profile info of an account user?

    If the TEAM+ accounts are set to sync with the AD accounts in your company, most TEAM+ account settings will be the same as the AD accounts. If the TEAM+ accounts are not set to sync with the AD accounts...
  • How to quickly access a user’s account info?

    1.Go to Manage Accounts. Enter the Account or the Name of the User in the search section. Tip:If you choose to search by the User’s Name, it is not necessary to enter the Full Name, so you can enter just...
  • How to edit the department info?

    Go to Manage Accounts. Click Department in the tab bar. Find the Department you want to edit. And click ▼ the button on its right. Select Edit Department. If you want to change its  Top-level (Superior) Department, please follow the...
  • How to delete a department?

    Go to Manage Accounts. Click Department in the tab bar. Find the Department you want to delete and Click the ▼ button in its right. Select Delete Department. Click OK in the pop up notice to delete the department.
  • How to edit my company name?

    Click the ✎ button in the top left side of TEAM+ WEB, right below TEAM+ logo. Enter the Company Name you want to use. Note:If your Company Name is in Chinese, it is better to have it less than 9...
  • How to edit the info of an enterprise role?

    Go to Manage Accounts. Click Enterprise Role in the tab bar. Hover over the Enterprise Role you want to edit and click Edit Role in its right. You can start editing the Role Name, Role description and its Relationship with...
  • How to remove an enterprise role?

    Before deleting an Enterprise Role, please move all the Accounts who are sorted into it to another Role, or you cannot remove it successfully. Instruction Go to Manage Accounts. Click Enterprise Role in the tab bar. Hover over the Enterprise...
  • How to add accounts into an enterprise role?

    Go to Manage Accounts. Click Enterprise Role in the tab bar. Hover over the Enterprise Role you want to manage. Click +Add Members. Select the Members you want to sort into the the Enterprise Role. Tip:You can use the search...
  • How to view the members in an Enterprise Role?

    Go to Manage Accounts. Click Enterprise Role in the tab bar. Hover over the Enterprise Role of which you want to check the Members, and follow one of the steps below. -2.1 Click the blue Number beside the Enterprise Role...
  • How to change the enterprise role of an account user?

    Instruction I Go to Manage Accounts. Find the Account you want to manage and click the ▼ button in its right-most. Select Edit Profile. Select the Enterprise Role you want to set for the Account from the Enterprise Role drop...
  • How to change the department of an account user?

    For Cloud (Trial) version users, the Company Members (Account Users) can change their Departments by themselves. For Private Cloud version users, the Department of each Company Member (Account User) can only be changed by the Admins. Instruction Go the Manage...