Waiting for acceptance is one of the invitation acceptance statuses for external members. Invites can only be canceled by the members who sent out the invitation or the team/ group chat room admins.

The first step is always important － Upload your Company Logo to get off to a good start！ Other Important Features： “【External Membership Management】How do I know who are the external members we are working with?“ “【External Membership Management】How to know...

If you want to invite external members to your group chat room, you must enable the feature Invite External Member when creating the chat. All chat rooms created without turning on this feature cannot invite external members. Please make sure...

After the external members receive the invitations from your company and log in to Key Message APP, all the companies they are in cooperation with will be displayed on their Home page, including your set Company Name and Logo.  

Click Administration in the left bar. Select Manage External Member in the overflow menu. In the Settings tab, you can decide whether to turn on the feature or not by selecting Enable or Disable. － Enable：When the feature is enabled,...

Before an external member can join a team or a group chat in your company, he/ she needs to be invited from TEAM+ by the company members. In Manage External Member, you will be able to check the Invite History...

The Number in the team column shows how many teams have sent invitations to the external member. You can click the number to view the Team Names, Inviters, Reviewers and the Join / Exit Time of the external member. The...

By default, every external member account has the Permission to “Post”, which means that every of them can publish posts and chat with others. However, if the Permission of an account is changed to “View”, then the member will no...

When the company members send out invites to someone outside the company, the company administrator can view the Invite History of that external member, where all the important progresses and related company members are displayed, including the time when they...

Click Administration in the left bar. Select Manage External Member in the overflow menu. Click Account in the tab bar. You will be taken to List of External Members. All the external members that have been invited by your company...

By removing the account of an external member, he/she will at the same time be removed from every team and group chat room he/she has joined. Follow the steps to remove a member’s account： Click Administration in the left bar....

Waiting for reviewed is one of the invitation acceptance statuses for external members. Invites can only be canceled by the members who sent out the invitation or the team / group chat room admins.

After you send out invitations to external members, you will see the following acceptance statuses of those invited in the external members list. － Waiting for review：If the company members apply for inviting external members and the applications have not...

If you can’t find the X button, please check the invitation acceptance status of the member. It could be that the external member has not yet joined the team, and their invitation acceptance status would be one of the following：...

If you can’t find the X button, please check the invitation acceptance status of the member. It could be that the external member has not yet joined the team, and their invitation acceptance status would be one of the following：...

If you want to invite external members to your team, you must enable the feature Invite External Member when creating the team. All teams created without turning on this feature cannot invite external members. Please make sure that your has...

If you want to change your Company Name, please submit a request to the sales who’s at your service. If you want to change your Company Logo, please follow the steps below： Hover over Administration in the left bar. Select...

External members are not allowed to invite new members, designate admins or team owners.

Working with External Members： “How to invite external members to my team?” Communication with External Members：“How to invite external members to my group chat room?” “How to know if there are external members in a team or a group chat room?”...

Before the external member joins the team successfully, he/she is not able to see the contents in the team.

When you can’t see an external member’s cell phone number, it means the member hasn’t joined yet, in other words, the member’s invitation acceptance status is either “Waiting for reviewed“ or “Waiting for acceptance“.

When external members publish posts, leave comments or send messages to chats, you can see that their Profile Thumbnails displayed on their posts, comments or messages different from your company members. Your Company Members: The shape of the Profile Thumbnail...

Your TEAM+ Admins can Whitelist certain members, allowing them to create Teams or Chat Rooms where external member invites are available. ※ Please be noted that once a Team is created, the setting of Invite External Member can no longer...